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No. If you make a purchase using your employer’s My R.P. account, the points earned can only be added to your employer’s account.

We do! To download, search "My Hardware Rewards" in your smartphone's app store or click the Apple App Store or Google Play store buttons above.

To find your point balance and available rewards, you can either ask a friendly R.P. Lumber associate or visit your dashboard online or via our mobile app!

To find your point balance and available rewards, you can either ask a friendly R.P. Lumber associate or visit your dashboard online or via our mobile app!

Yes! Past receipts, point balances, and available rewards are all available in your dashboard online or in our mobile app.

It's FREE, you'll earn rewards points on most purchases, and your points and rewards never expire! We'll even add a bonus $5 reward to your account just for registering your online account.

If you have questions regarding your My R.P. account, please visit www.rplumber.com/contact-us to submit your question via our website.

Yes! U.S. Military veterans and active duty military earn double points on every purchase!

No! The points you earn will always be added to your balance, and your rewards will be unlocked as you reach different point balances.

Yes! Please show your receipt to an associate. If you did not receive points for your purchase, our cashiers can have this corrected for you, however a record of your transaction will not exist.

Yes! Not only will you receive a bonus $5 reward for your birthday, you'll also receive a $5 reward just for registering your online account.

No. The My R.P. rewards program is exclusive to R.P. Lumber locations only.

Yes! From time-to-time, we will announce special promotions exclusively available to our members.

Per every $1 spent, Standard members will receive 10 points on most retail purchases, 5 points on special orders, and 2.5 points on most building materials. The more points you earn, the more rewards you will unlock.

Yes. If you return merchandise, the points you earned for purchasing that product will be deducted from your point balance.

Yes! Members do get points on purchases that are paid for with a gift card or store credit.

At this time, no. The My R.P. program is reserved exclusively for in-store purchases.

Generally, no. Per each $1 spent, most retail purchases will earn 10 points, Special Order items will earn 5 points, and most building materials will earn 2.5 points, however R.P. Lumber does reserve the right to limit points earned on any product we sell.

No. Earned points and available rewards may not be redeemed for cash or store credit at any time.

No! All Best Rewards members will automatically be converted to My R.P. members.

You may continue to redeem any physical Best Rewards coupons you’ve already received in the mail.

To become a My R.P. member, please speak to a friendly associate at one of our locations!

Nothing! MY R.P. is FREE to join!

Yes. The phone number you provide will become your membership number.

No. Simply tell us your name or phone number. We’ll pull up your account and your points will be added to your account after your transaction is complete.

To become a MyR.P. member, we will need your first name, last name, e-mail, and phone number.

No! We will never sell, rent, or share your personal information with any third party.

No way! We hate SPAM as much as you do! We will only send you e-mails related to your My R.P. account and/or upcoming promotions or sales.

Yes! Provided you have added each person as an authorized user, yes, your family members or employees may use your account.

No. Your membership is entirely virtual, and you will not receive a physical membership card.

Not at this time.

Points and available rewards should appear in your account mere moments after you complete your purchase.

Accounts can be merged, but this can take a few days which may prevent points from appearing in your preferred account.

No. Point balances and rewards are not transferable.

No. My R.P. is a customer loyalty rewards program. It is NOT a credit card program.

Valid Military ID Card (veteran or active duty), Veterans ID Card, or DD Form 214.

Great news: The rewards you earn will never expire.

Not a darn thing. Your available rewards will never expire.

Yes. Earned rewards reduce the total amount of your purchase and may be used to purchase discounted merchandise already on sale.

No! You can redeem all of your available rewards in a single transaction.

No. Your available rewards will be saved in your account, meaning only you or our cashier can view them.

To redeem a reward, simply present your reward on your mobile device to an R.P. Lumber associate. If you do not have your reward available digitally, our friendly associates can look up and apply your available rewards to your transaction.

No. Available rewards must be redeemed for a purchase amount higher than the transaction total.